Delivery options
- Free delivery (Christmas offer): 4 to 9 working days from your order date, to most UK mainland addresses.
- Rapid Delivery: £100 — 2 to 4 working days on selected beds. Choose it as an upgrade on the product page or at checkout.
- Every bed is made to order, so we give a delivery window rather than next-day delivery.
- Deliveries to the Scottish Highlands, Northern Ireland, offshore islands and some remote postcodes can take longer and may carry an extra charge, which we confirm with you before you order. Rapid Delivery is not available to these areas.
Booking your delivery
- Once your order is ready, our team will contact you by text, phone or email to confirm your delivery day. Please make sure your phone number and email are correct at checkout.
- Not ready yet? We can hold your order for up to 6 months, ideal if you are moving house or decorating. Just ask us after you order.
- If the day we offer does not suit you, contact us and we will help rearrange it.
On the day
- Standard delivery is to your front door.
- Please clear a path from the door to the bedroom and measure doorways, hallways and any stair turns against the headboard size on the product page before ordering.
- If we cannot complete delivery because nobody is available or access is not possible, we may charge a reasonable re-delivery fee. We will always tell you the fee before rebooking.
- We do not currently remove old beds or mattresses. Most councils offer a low-cost bulky waste collection.
Damaged or missing parts
Please check your order when it arrives and tell us within 24 hours, with photos of any damage and the packaging. We will send replacement parts or a replacement quickly. Reporting later does not affect your statutory rights.
Contact
Email support@finecraftfurniture.co.uk or call +44 7401 419391.